Thursday, May 21, 2009

Business Phone System Solution

All businesses have been hit by this bad economy so I guess all businesses are trying their best to cutdown on extra spending and just minimize operational costs. That is one of the reasons why my employer finally decided to move to a smaller and less-chic office building in Makati. As an employee, I would rather have my company spend money on giving us a raise than spending it on a fancy office which by the way, most of our clients never visited. If it is even possible, a virtual office would be a great saving from operational expenses just like what we have now in our US office.

800PBX is a telephony business provider for hosted or virtual PBX. You don't need to buy hardware nor software to be able to provide support to your clients. You just simply need to outsource them from 800PBX and get 800 numbers which is the most common toll-free number for support. Here's what you will get when you subscribe to 800PBX: a toll-free number which is a 1-800 number that your clients can dial, a free local number, an auto attendant or receptionist that can redirect calls by pressing specific numbers on the phone, a voice driven auto redirect phonebook that uses speech recognition, extension numbers with bundled voicemail box for each extension, voicemail, voicemail alerts that can be received through email, pager or SMS, large voicemail storage capacity, call forwarding, among many others. This speech recognition IVR is awesome because if you have forgotten the number of the extension whom you are calling, you can just say the name of the person that you want to reach and it will automatically redirect your call to that person. This speech recognition functionality is one of the best things ever invented in telephony. It is surely awesome! From their website, plans start at $9.99 per month with 300 free minutes. They offer Bronze, Silver, Gold and Platinum plans for different number of minutes depending on what your company will utilize. Each type of plan also adds a different functionality besides the free minutes. Additional features can be added to your plan and each feature has a different pricing. I strongly believe that this outsourced telephony solution is very beneficial to small and medium-scale businesses especially at this state of the economy where operational expenses need to be kept at the minimum. You can check out the FAQs and video demonstrations so you can find out if this is the solution that your business needs.

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